Peek Traffic Corporation
6408 Parkland Drive Suite 102
Sarasota FL 34243
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Toll Free: +1 (800) 245-7660

sales@peektraffic.com

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Customer Support for Traffic and Data Products

These directions are for anyone who needs support for Peek, U.S. Traffic, or legacy branded products.


Product Support (Technical Assistance)

Technical assistance is available from our Technical Support Department for Intersection Controllers and related devices during the hours of 8:00 AM to 5:00 PM Eastern Time (ET), Monday through Friday, excluding major US holidays. Please use the contact information provided below. Also provide relevant system or model information of the equipement you are calling about.

Peek Toll Free in Houston: 800-245-7660
Monday – Friday, 8:00 AM to 5:00 PM CT
Main Office Phone: 281-453-0200
Technical Support Email: Tech.Support@peektraffic.com

After hours (emergency only--cabinet in flash), call: 941-809-4694

Fax & email can be sent at any time and will be responded to as soon as possible.

Product Support Automated Vehicle Count and Classification, Detectors and Data Collection Software (AVCC Products)

Walter Rodriguez, AVCC Product Support : 281-453-0188
walter.rodriguez@peektraffic.com


Repair Returns

Equipment requiring repair may be returned to Peek Traffic after first receiving a Return Material Authorization (RMA) number from the call center.An RMA can obtained by sending an email at any time to tech.support@peektraffic.com. A fax or email can be sent at any time and will be responded to as soon as possible.

An RMA sheet will be emailed to you for inclusion with the returned item. Please attach a copy of RMA# sheet to the returned unit. Also write the RMA #on the outside of the shipping container.

Return Material Authorization
You can obtain a RMA# sheet by email. This number is issued by Peek Traffic Technical Support Representatives. You can have an RMA issued by phone, fax or email. You will need the following information when requesting an RMA:

Model Number: e.g. 'M3000E'
Serial Number: e.g. '1234-001'
(This Information is located on the unit identification label)
Quantity
And finally, a detailed description of the problem for each device


Repair Status

To check the status of an item that has already returned for repair under an issued RMA, call one of the numbers below:

Toll Free: 800-245-7660
Direct dial, call the following number:

Rocio Rodriguez: 281-453-0223

email: rocio.rodriguez@peektraffic.com


Replacements or Credit Returns.

Equipment being returned for credit must be pre-approved by Peek Traffic sales department prior to return. Once Sales have authorized a return for credit, a RMA sheet will be sent for inclusion with the equipment. Please attach one of the tags to the returned unit. Also attach one of the tags to the outside of the shipping container.

Return Address
All returns must be sent to the following address:

Peek Traffic Corporation
Attention: Rocio Rodriguez
5401 N Sam Houston Pkwy W
Houston, TX 77086

 




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