Data/Detector Product Support

These directions are for anyone who needs support for either Peek or legacy-branded data, detection or tolling products, including:

Sarasota detectors
AxleLight detectors
ADR automatic data recorders
TOPS data collection software
SmartToll tolling hardware
U.S. Traffic detectors, including IDC, National Detector, and Winky-Blink detectors

Product Support (Technical Assistance)

Technical assistance is available from our Technical Support Department for Data Recorders, detectors, and tolling systems during the hours of 8:00 AM to 5:00 PM Eastern Time (ET), Monday through Friday, excluding major US holidays. Please use the contact information provided below, and tell the operator that you are calling about data, detection, or tolling device. Also provide relevant system or model information you are calling about.

Technical Support Toll Free Phone: 800-245-7660
Monday – Friday, 8:00 AM to 5:00 PM ET
Main Office Phone: 941-845-1200
Technical Support Fax: 941-845-1506
Technical Support Email: Tech.Support@peektraffic.com

Fax & email can be sent at any time and will be responded to as soon as possible.

Repair Returns
Equipment requiring repair may be returned to Peek Traffic, but you should first request a Return Material Authorization (RMA) number. An RMA can be obtained by calling the Technical Support Department during normal business hours, as described above. Alternatively, a fax or email RMA request can be sent at any time and will be responded to as soon as possible.

An RMA sheet will be faxed or emailed to you for inclusion with the returned item. Please attach one of the tags to the returned unit. Also attach one of the tags to the outside of the shipping container.

Return Material Authorization

To return equipment to Peek Traffic for repair or credit, Peek Traffic requires that you have a Return Material Authorization number. This number is issued by Peek Traffic Technical Support Representatives. You can have an RMA issued by phone, fax or email. You will need the following information when requesting an RMA:

Model Number, e.g. 'ADR2000'
Serial Number:, e.g. '1234-001'
Date of Manufacture: e.g. '3 May 2002'; May 3, 2002; 5/3/2002 etc
(These pieces of information are located on unit identification label)

And finally, a description of the problem

Repair Status

To check the status of an item that has already returned for repair under an issued RMA, call one of the numbers below:

Toll Free: 800-245-7660 (ask for any one of the following extensions: 1288, 1289, 1229, or 1287)
Main Switchboard: 941-845-1200 (ask for any one of the following extensions: 1288, 1289, 1229, or 1287)
Direct dial, call any one of the following numbers:

941-845-1288
941-845-1289
941-845-1229
941-845-1287

Credit Returns

Equipment being returned for credit must be pre-approved by Peek Traffic sales department prior to return. Once Sales have authorized a return for credit, a RMA sheet will be sent for inclusion with the equipment. Please attach one of the tags to the returned unit. Also attach one of the tags to the outside of the shipping container.

Return Address

All returns must be sent to the following address:

Peek Traffic Corporation
Attention: Repair Department
2511 Corporate Way
Palmetto, Florida USA 34221

Contact Information for Data/Detection Customer Support

Technical Support Toll Free Phone: 800-245-7660
Monday – Friday, 8:00 AM to 5:00 PM ET
Main Office Phone: 941-845-1200
Technical Support Fax: 941-845-1504
Technical Support Email: Tech.Support@peektraffic.com

Fax & email can be sent at any time and will be responded to as soon as possible.

Product Support Manager:

Data Collection, Detection (non intersection control), and Tolling
Vance Williams, 941-845-1266
vance.williams@peektraffic.com